🔹 STARTER
Essential control & protection support
Designed for single or small multi-genset sites that need reliable control systems without full-time specialist cover.
Included:
- Annual DEIF controller health check
- Configuration & parameter review
- Firmware version check (upgrade advisory)
- Backup of controller settings
- Basic alarm & trip review
- Summary condition report with recommendations
Optional add-ons:
- Remote support (pay-as-you-go)
- FAT or SAT attendance
- Minor configuration changes
Best for:
Small industrial sites, commercial buildings, backup-only generators
🔹 CRITICAL
Proactive management for critical power systems
For sites where generator availability matters and control system failures are not acceptable.
Included:
- Everything in Starter, plus:
- Annual on-site controls service visit
- Full protection & load-sharing validation
- Alarm logic and cause-and-effect review
- Remote diagnostic support (business hours)
- Configuration change management
- Updated system documentation
- Detailed compliance & resilience report
Optional add-ons:
- 24/7 call-out support
- Remote monitoring platform (DEIF Insight / VPN)
- Annual load test support
- Independent FAT / SAT witnessing
Best for:
Hospitals, data centres (edge & regional), utilities, manufacturing
🔹 MISSION-CRITICAL
Full lifecycle support for high-availability sites
For environments where downtime is unacceptable and systems must meet the highest resilience and compliance standards.
Included:
- Everything in Critical, plus:
- 24/7 remote support & priority response
- Continuous remote monitoring & diagnostics
- Proactive fault analysis & trend reporting
- Annual resilience & redundancy assessment (N+1 / 2N)
- Control philosophy & cause-and-effect documentation
- Pre-incident and post-incident analysis
- Commissioning & re-commissioning support
- Annual executive-level technical report
Optional add-ons:
- Middle East / overseas commissioning support
- Hybrid diesel-BESS control integration
- Tier / uptime readiness support
- Dedicated named IPS engineer
Best for:
Hyperscale & colocation data centres, healthcare campuses, mission-critical infrastructure